"Diverted to another hospital"

About: Pinderfields General Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a friend),

Out of hours GP visited at home, blood test showed some abnormalities that required a little input from local a&e less than a mile away. GP rang local a&e and discussed with a registrar Dr re coming to them. All ok so an Ambulance came (booked by GP) and they informed Pinderfields was closed to ambulances and that they were diverting to another hospital 8 miles away (dewsbury).

The ambulance staff were very nice, professional and helpful. They even rang a consultant at Pinderfields who I overhead being rude to the ambulance chap, and told them we couldn't go there.

This has caused significant issues for us and it appears to me Pinderfields simply cannot cope with the demand from the local area it is supposed to serve.

Having poorly and often elderly patients travel from Pontefract/Castleford/Wakefield to Dewsbury because the local hospital can't cope is, in my opinion, beyond belief. It should be staffed better with more beds if it cannot cope with current demand. No excuses.

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Response from Paul Jepson, Patient Liaison Manager, Mid Yorkshire Hospitals NHS Trust

Dear Poornhspt

We apologise for any inconvenience caused by the need to divert admissions at times of very high demand. However, Dewsbury and District Hospital is, along with Pinderfields Hospital and Pontefract Hospital, part of the Mid yorkshire Hospitals trust and so serves the population covered by the Trust.

We appreciate that patients prefer to be treated as close to home as possible and we endeavour to do that wherever possible. On occasion, however, the need to ensure that our patients receive the appropriate care in a safe and timely manner will take priority.

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Response from Jacqueline Taylor, Patient Relations Manager, Yorkshire Ambulance Service NHS Trust

Dear Poornhspt

Thank you for your feedback regarding staff from Yorkshire Ambulance Service. If you would like to make direct contact with us regarding your experience, we would be able to identify the staff and ensure that your compliments are fed back directly to them.

You may contact us on 0345 122 0535 or at patient.relations@yas.nhs.uk


Jacqueline Taylor, Patient Relations Manager

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