"My Mother is being treated for ..."

About: Queen Elizabeth Hospital (Birmingham)

(as a relative),

What I liked

My Mother is being treated for Pancreatic Cancer, she receieved a Whipples Operation. The time between seeing the surgeon and having the operation was a matter of days which made a huge difference as my mother was in constant pain.

ASfter the operation she was on the High Dependancy Unit on West Ward 3. the care and attention she received from the nursing staff was exceptional. I really do feel i owe my mums life to the professional, pr-active team.

She was then moved to the ward and this care continued.

She has been back a few times with infection and the care has been superb, even whilst at home any problems we had they were more than happy to discuss and offer solutions.

I would like to say a huge thank you to everyone who has looked after my mother. West Ward 3 is a credit to the Hospital.

What could be improved

the only improvement would be the additional of nurses to the main ward area, things often took a long time, but we fully appreciated this was due to the amount of staff available, which is totally out of their control

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that your comments will be acted upon as part of our ongoing commitment to improving patient experience.

Thank you for your positive comments about our staff - they will be passed to the wards involved. It is rewarding for staff to receive this feedback which shows that their hard work and dedication is appreciated. As a result of positive comments, we can make sure that we carry on doing the things we do well, and concentrate on improving in other areas.

If you would like further information or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located near the main entrance.

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