"Children's A and E"

About: Lister Hospital

I had to attend the A and E department on Saturday 18th July as she had fallen and we were concerned she had broken her nose. It took over 10 minutes to be seen by the receptionist to register her, it was very clear my daughter was in some distress and there seemed to be no sense of urgency. We then went through to Children's A and E and were seen very quickly by the Triage nurse to asses my daughters injury which I was very impressed with. Sadly we were then told there was a 4 to 5 hour wait to see a doctor!!! There was a number of very young children waiting some of which to be fair were wasting their own time as one just had a headache and another a tiny cut, neither of which I would bother the emergency services for! We were eventually seen at 12.15am, 4 hours 5 minutes after we arrived! Only for the doctor to poke her nose up and down half a dozen times and tell us it wasn't broken and even if it was unless it was completely mashed up they don't do anything anyway! If I had been told this I would have taken my daughter home after seeing the triage nurse and not wasted our time and have my daughter upset as she was tired! What upsets me even more is the fact it took so long to be seen in the first place! They were all very young children waiting and lots of nurses walking around but no doctors or nurse practitioners that could deal with minor injuries and ease the waiting time. Clearly something needs to be done!!,

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Response from Lister Hospital

We're sorry that your experience of the Lister's children's emergency department was not as good as we would have liked. Our A&E service at the Lister over the weekend was exceptionally busy, with many very serious - some life-threatening - cases having to be given priority. This had a knock-on effect on those with minor injuries and illnesses, which resulted in longer waits to be seen than we have liked. If you would like us to put you in touch with our senior nurse rresponsibile for the children's emergency department so that she can listen to your concerns, then we are happy to do arrange that for you - all we need do is email us at generalenquiries.enh-tr@nhs.net. For future reference, we always advise anyone other than those whose condition or injury may be life-threatening who need to diall 999, to contact NHS111 (just dial 111 from your phone) who can advise where to go to get the relevant treatment in the quickest time.

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