"Good practice enables patients to live to the full"

About: New Victoria Hospital / Renal dialysis

(as a parent/guardian),

Carol McLean is a paragon of good practice that enables patients on dialysis live their lives to the full extent possible.

My daughter was very fortunate to have her dialysis at Gart Navel for ten years because of the flexibility and support she received from Carol McLean and her staff. She was diagnosed with kidney failure when she was 16 years old and with the encouragement, support and flexibility available she was able to complete her Highers, an HNC and eventually achieve a BA(Hons).

After her transplant failed, my daughter restarted dialysis at the New Victoria and felt lucky that she was given a place on nightshift once more.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Bodie,

Thank you so much for taking the time to highlight the fantastic work of Carol and her team and letting us know about the real difference that this has made to your daughter's life. You have absolutely got it right when you say that such positive support of this kind makes all the difference in allowing long-term patients to live as fully as possible, and your daughter clearly demonstrates this. You must be very proud of her achievements.

It's really sad to hear that her transplant didn't have the hoped for outcome, although from what you have said already, I'm sure it won't stop your daughter in living life as much as possible. I wish her all the best for her future treatment and will happily pass on your kind feedback to Carol and the rest of the team.

Best Wishes,


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