"problems at the dialysis Unit"

About: Ninewells Hospital / Nephrology

(as a relative),

Ongoing ROWDY STAFF. Visiting my father in this unit was like sitting in the front seats of a circus. Some of the staff I saw were in my opinion acting in a disgraceful and unprofessional manner. It felt like these staff members had no regard whatever for patients in the ward and carried on with their raucous behaviour.

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Responses

Response from Caroline Hiscox, Associate Nurse Director, NHS Tayside

Dear ‘Caringdad’

Thank you for taking the time to give us your feedback relating to your recent experience when visiting your father. I am sorry that you have observed staff to be rowdy, raucous and unprofessional. The Tayside Renal Service expects all staff members to behave in a respectful, sensitive and professional manner. I have shared your experience with the senior team and they will disseminate your feedback to the wider team. Staff will be reminded to adhere to their code of conduct and to behave in a professional manner.

If you would like us to investigate your concerns further then please contact the Complaints and Feedback Team via e-mail feedback.tayside@nhs.net or telephone 0800 027 5507.

Sean McArtney

Head of Nursing

Tayside Renal Service

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