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Fobbed-off when ill and shouted at by the Duty...

Story from nhs.uk

"Fobbed-off when ill and shouted at by the Duty..."

I recently sought help from the CMHT at Millfield when I was feeling extremely depressed and vulnerable, only to be shouted at by the Duty Management, ignored by the CPNs, and treated like dirt by the person who answered the phone to me in the first place. I am now seeking help from other quarters. This service seriously needs reviewing and monitoring, as it is a shambles.

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Responses

Response from Millside Cue 8 years ago
Millside Cue

Submitted on 23/07/2015 at 08:45
Published on nhs.uk on 24/07/2015 at 02:30

As the Clinical Lead responsible for the Community Team, I was disappointed to read about your experiences at Millfield House. From what you have described, this is definitely not the experience we would want people who access our services to feel. The team always strive to be professional and respectful to people who use our service. I would be more than happy to speak with you in order to further understand your recent experience and to listen to your concerns. If you would like to contact me via our PALS team who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net, they will be able to put in you touch with me. Kind regards Sean Devanny Clinical Lead

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