"A&E and waiting time for CT scan!!"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / General Medicine

(as the patient),

Was told by A DOC to go to A&E to be admitted because of a 6 day headache this was at 11. 30am. I sat in A&E department next to xray room until just after 9pm then was seen by an apologetic doctor which I have to state was very nice and listened to what was going on with me. after I explained what had been happening straight away it was suspected I had a bleed in head, I was really worried at this point trying to take in what was going to happen. I was to get a CT scan then possibly a lumbar puncture......after 10 oclock I was settled in clinical decisions unit with no scan done and still in excruciating pain.

Every day doc would come round and still saying suspected subarrachnoid haemorrhage. 3 days it took from being admitted till having CT scan that came back clear so proceeded to lumbar puncture on day 4. thankfully that was fine as well and I was discharged on day 5 but cant help thinking what if it had been more serious and had to wait that long for a scan is ridiculous.

I have to add the nurses and doctors were very polite and caring and apart from what I have said I was well looked after by all the staff. they do a very good job under difficult circumstances.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear kimmydoll,

What a very frightening and worrying experience. I agree this does seem like a long time to wait but it is possible that there were other clinical reasons for this delay.

I think that in order to get an answer to this for you we would we need to ask the question of the clinicians looking after you and for that I would need your date of birth or CHI number, your name and your address. If you would like me to check this out for you please contact me at - eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222.

I am sorry if this added distress to an otherwise distressful and anxious time and I hope you are now fit and well. I will pass this on so that the teams can benefit from your feedback both the good and the not so good.

Best wishes,

Eunice

  • {{helpful}} of {{total()}} people think this response is helpful