"I am left toothless with a denture that doesn't..."

About: Charles Clifford Dental Hospital

I had 8 teeth out under sedation after being reassured that I would be fitted with a denture immediately after the extraction. I was sent home with the denture that didn't fit and told to come back the next day. The denture was supposed to be fixed but I was sent home again and it still doesn't fit! And I was told to wait for a letter in the post. How am I supposed to do anything with no front teeth? I've not been eating properly and I'm too embarrassed to leave the house. I am devastated and as a dentist hospital you have let me down completely after years of great service. It's completely unacceptable to let anyone in that state leave without a solution. I have been mutalated for no good reason, thanks very much. Good job.

Story from NHS Choices

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Amy

I am very sorry to hear about your poor experience. Can I suggest that you contact our Patient Services Team (PST) to raise your concerns in order that the Trust can look into your concerns and have the opportunity to resolve the problems that you are currently experiencing.

PST can be contacted by telephoning 0114 271 2400 or emailing them at pst@sth.nhs.uk

Kind regards

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