"Excellent up until an X Ray"

About: Guy's Hospital

Fantastic service here earlier in the year with a badly bruised hand. I went in to have it x-rayed and received first rate and very swift service even towards the end of admissions. The reception and nurse who saw me were lovely. It was such a shame that the hospital was very much let down by the rude x ray reception staff who upon seeing me, started slamming around papers and said "oh my god, I'm supposed to go home." Now, I found this amusing and petulant rather than upsetting, but I can imagine that someone who is feeling frail or nervous might have felt very differently. Shocking and childish behaviour from a person in a care service position. This was some time ago now and I have no idea if the staff have changed by this point - I am guessing at the date visited.

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Response from Guy's Hospital

Thank you for taking the time to share your experience with us. We are glad to hear that you had a positive experience of clinical care and x ray but are concerned about the rudeness of the X ray reception staff member. If you would like to contact out PALS Team they can liaise with the department and look into this further. Our PALS (patient advice and liaison service) team can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

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