"The consultant was excellent as ..."

About: Southend Hospital

(as the patient),

What I liked

The consultant was excellent as was the phsyio after care.

What could be improved

After a major operation the nursing staff could be more helpful with the immediate post op care and the first day, when it may be difficult for various reasons i.e intravenous lines in situ, lying flat, to be able to do things for yourself.

Anything else?

The ward should have been cleaned on a daily basis. On my day of discharge floor was very dirty.

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Response from Southend Hospital

Many thanks for your feedback. Wards are cleaned daily and the cleaning is regularly audited by our team of modern matrons. Our apologies that you found these standards were not being adhered to.

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