"Promised an appointment.. 4 months on still..."

About: Leicester Royal Infirmary

I saw the ENT for my tinnitus. Following the appointment I was promised an appointment with the specialist. 4 months later.. nothing. I chased them up thru my gp. Still nothing. Poor comms all round. Plus the ENT had no idea what caused my tinnitus.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer, We are sorry to hear about your recent experience our of ENT clinic at the Royal. Your experience does not reflect the level of care we expect our patients to receive and we would like to investigate why you haven’t received your follow up appointment, so we can improve our service for future patients. If you are happy for us to do so, please can you send your details (name, address, date of birth and hospital number) to Angharad Rastrick, General Manager for head and neck services, by email to: angharad.rastrick@uhl-tr.nhs.uk. Thanks for taking time to post your comment. Kind regards, Communications team Leicester's Hospitals

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