"Cancelled yet again"

About: Christchurch Hospital

Not sure how to word this but I am so very very disappointed with this dermatology department. Having transferred my treatment to Christchurch I cannot explain how cross I am. I wish that I had never moved my treatment to this hospital. I was supposed to be seen every four/six months - it has now been nine months since I have been seen and my appointment has been cancelled yet again. I am at a loss what to do next. I have been close to running out of my meds a couple of times and yet again my I am almost out of meds - it is hard enough to keep,psoriasis under control without being treated so badly by the nhs. I was under the impression that I was supposed to be monitored via blood tests - what a shock - these haven't been done either. I feel that I am being badly let down but don't know what to do now. However I will not let it rest here. It was not until I moved to Dorset that my treatment and my condition has deteriorated. This is not acceptable.

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Response from Christchurch Hospital

Dear Anonymous I am very sorry to hear that you have had such a difficult time accessing our Dermatology Department since moving to Dorset. The feedback we receive from Dermatology is usually very positive and in light of this I have passed on your concerns to the Clinical Lead and Matron, for that area, to review. Please could I ask you to allow some time for this review to take place and be relayed back to me so that I can respond in more detail in the next week. With so many patients being seen it can be difficult to narrow down a specific issue, so any further information you feel happy to supply would be most helpful to us. Our Patient Advice and Liaison Service (PALs) can be contacted on 01202 704886 or via PALS@rbch.nhs.uk Regards Sue Mellor Head of Patient Engagement

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

May I apologise that having transferred you treatment, your appointment was cancelled.

We are currently experiencing a high demand for dermatology services together with a number of staff vacancies. We do our very best to treat our patients in a timely manner but on occasions we have had to rebook patient appointments.

I understand that we have spoken with you directly about your care needs but would like to be sure of this. Please can you make contact with our Patient Advice and Liaison Service (PALS) on 01202 704886 to confirm you have your prescription and the consultant has reviewed your blood test?

Once again I apologise and hope this is now resolved.


Sue Mellor

Head of Patient Engagement

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