"Excellent medical care but awful administrative..."

About: Bmi - The Chaucer Hospital

I am very pleased with doctor and nurses. Medical care was straightforward, clear, and time was optimized. Doctor's corresponding charges were also made clear. The bad side is that it is impossible to have an itemized bill of all the different treatments I received apart from that of the doctor. I ended up paying £1.100 and I cannot know how much was each thing. There should be more information on costs of every treatment upfront in an ideal situation, which did not happen. But what is more appalling is the fact that I cannot get an itemized bill once I finished with treatment! No solution over the phone, just an unmannerly voice ...

Story from NHS Choices

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Response from Bmi - The Chaucer Hospital

Thank you for sharing your feedback. While we are very pleased to hear that you are satisfied with your treatment, we will take your comments regarding billing on board.

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