"Ongoing concerns"

About: Macclesfield District General Hospital

This review is intended as an ongoing commentary of our experiences whilst a close relative is under the care of the hospital. Having been admitted a number of days ago to ICU this patient was finally transferred to Ward Four, this was extremely short lived and a return to ICU necessary. In our limited opinion this is due to lack of communication and care received by the patient. Once back on Ward Four our concerns continue to escalate. This respiratory patient has been placed directly beneath a light well that is so thick with dust and dirt it most certainly could not be conducive to a successful recovery. Concerns have been raised directly with staff and we are hopeful that a resolution will have been achieved on our return later today. We have noted that other reviews receive a standard response the raise issue with customer care team. Hopefully we have hit all necessary targets and improvements will be forthcoming.

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Responses

Response from Macclesfield District General Hospital

Thank you for taking the time to post this review. We were very disappointed and sorry to read your comments. I can see that you have already raised these issues with the ward staff but should you wish to discuss this further, the ward 4 senior sister, Kate Johnson has been made personally aware of your concerns and would very much like to discuss them with you. Kate can be contacted by telephoning 01625 661004 or by email via kate.johnson@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.