"Horrible Customer Service"

About: Royal Free Hospital

Not much to say...As I did not even had a chance to enter the clinic. I just called( today at the 02078302047 )for information and the member of staff on the phone at the phone was the rudest person ever! It is a shame I did not ask for the name(but probably they would have no told me). I am in a customer service every day and I never dare to speak with a customer in that way...specially if they are calling for a problem! Extremely disappointed!

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Response from Royal Free Hospital

We're sorry to hear about your experience - this is not reflective of the standard we expect from our staff. We will pass your feedback on to our switchboard team so that they can ensure that all members of our team are up to date with their training. Thank you for getting in touch.

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