"Gallstone surgery"

About: Ninewells Hospital / General Surgery

(as the patient),

I have been waiting for surgery since I was first diagnosed with gallstones in August 2014. The process of getting the surgery was lengthy and very intransparent, information was hard to come by and I sometimes waited for weeks for blood results or any information.

In the end, I got in when another patient cancelled, and so despite the long wait I had just one day to get everything organised.

However, the team in Ninewells was very friendly and organised, from the nurse who welcomed me personally to Ward 11 to the fact that I was in theatre two hours later, after having spoken to all doctors and having had all tests.

The doctors were great and professional and the surgery went well. The nursing team looked after me with great care, despite being busy. They made sure I was comfortable, checked on me and helped me any time I asked, I could not have wished for a better team.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside

Dear "Nairne"

Thank you for sharing your experience on Patient Opinion. I am delighted to hear that you have now had your surgery and hope you are recovering well.

We have, unfortunately, been experiencing increased demands on our services recently and I am sorry if your surgery was delayed as a result of this. I note also that we did not communicate with you as effectively as we should have and I will certainly feed this back to the service.

I will also ensure that your very positive feedback regarding the care you received, once you were admitted for your surgery, is shared with the Team who looked after you. Our staff do work extremely hard and always strive to deliver the best care and treatment possible for their patients. I am sure they will be delighted to know that their professionalism and friendliness ensured you had as comfortable a stay as possible.

Thank you once again for taking the time to share your experience with us.

Regards.

Alison Moss

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