"Disappointing"

About: Stepping Hill Hospital

I waited over an hour for my 5 minute rushed appointment - however the biggest issue was that I am on crutches and have now got blisters on my hands - I asked the staff in the fracture clinic for a couple of bandages to wrap around my crutches / hands so I could walk with my crutches because the blisters are exceptionally painful and I have a long way to 'walk' to and from bus stops to get home - reply was: we can't give out bandages. I was pretty shocked to hear that so I asked instead for a couple of plasters to which the reply was again 'no'. Absolutely appalling. I would have happily reimbursed the hospital for a couple of bandages or plasters or even bought you a box of them if you are that cash strapped. I will now have to find a way home which will involve carrying my crutches and hopping which is extremely painful, difficult, time consuming and embarrassing. I still can not believe that staff were unwilling to help me prevent further pain and injury by simply giving me either a couple of plasters or a bandage!

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Responses

Response from Stepping Hill Hospital

Thank you for your feedback. We do not tend to issue bandages to put around the handles of crutches because they might affect how the crutches are used. For example, the bandages could slip whilst the patient was going up stairs. Our therapists have asked whether another physio assessment for crutches would be helpful for you. Please contact the Patient and Customer Services department on 0161 419 5678 if this would be helpful. Having said that, we feel that perhaps your blisters could have been looked at by a practitioner and assessed, and perhaps a simple dressing applied. I am sorry that your experience was not positive. I have shared your comments with the relevant staff for reflection. Please contact the Patient and Customer Services department if you would like to discuss further. Kieren Done Complaints and Customer Service Team Manager

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