"Never answer the phone!"

About: Rochdale Infirmary

I rang the oral surgery department today on a professional basis to ask for some advice. Firstly the phone rang for some time then was answered and hung up straight away. This was so the phone could be used from the other end as when I tried to ring back it was engaged. Great I thought some body is there to answer my call. Nope, very wrong I rang straight back only for it to ring out again with no answer. Rang back for a third time with it only to be picked up and hung up again, then to be engaged. Next I rang the switch board to see if they had a different number maybe I was getting it wrong but nope they couldn't get through. By this point I was very frustrated. I ended up ringing North Manchester and got an answer to my question very quickly, the staff were very helpful and friendly. I have experienced nothing but chaos when dealing with Rochdale Oral Surgery department. Please hire some staff or at least train them in how to answer a phone.

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Response from Rochdale Infirmary

We are sorry to read your comment regarding you ringing the Oral and Maxillofacial department at Rochdale Infirmary. If you wish to discuss your concerns, please contact he Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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