"individuals amongst the staff ..."

About: Edith Cavell Hospital

(as a relative),

What I liked

individuals amongst the staff were very caring and helpful

What could be improved

hygiene !

4 times (different nurses including deputy ward sisters) I asked for the 'call button' to be left next to my great aunt ... this was ignored on every occasion

I raised this to the senior management that have said it will take six weeks to deal with

ridiculous !

Story from NHS Choices

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Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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