"I had a spinal procedure and then ..."

About: Edith Cavell Hospital

(as the patient),

What I liked

I had a spinal procedure and then was taken up to Ward 10 in a single room. I was supposed to be checked every 15 mins (pulse, temperature and blood pressure)- but was in reality it was every 30 mins. I had to lie flat for 2 hours. I asked for a bed pan and was forgotten about. In the end I rang the bell as was given an incorrect bed pan as the nurse couldn't find the correct one for my condition. I was not given any pain meds even when I said I was in pain. I was only in the ward for one day but I hadn't eaten since the night before. I wasn't offered any food and only given water to drink. Very poor communication with the nurses, I asked questions, they went away to find out the answer and never came back . I left the hospital at 4pm grateful that my husband could look after me and give me food at home. Happy with procedure but I'm reticient to go back to the hospital after the aftercare I was given. Did not help the healing process.

What could be improved

Accurate communication from the nursing staff. Pain medication given when asked for. Food provided - even a cup of tea and a piece of toast would have been appreciated.

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Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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