"Directed to A and E by duty GP"

About: The James Cook University Hospital

I have nothing but admiration for the treatment I received when I had almost unbearable pain from a damaged, osteoarthritic knee joint. My daughter attempted to contact the duty GP for about 2 hours during which time I was in agony even after taking pain killers. It would have made more sense if I had come directly to James Cook and saved those two hours. I and my wife and daughter thank the staff involved including the Therapy department as I was contacted two days' later to see if I was coping . I was treated like a human being and not an 87 year old statistic

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Response from The James Cook University Hospital

Good afternoon Thank you for your comments regarding the care and treatment you have received from The James Cook University Hospital. It is always pleasing to receive words of thanks and I very much appreciate you taking the time to contact us. I shall certainly forward your kind words to the staff involved, who, I am sure will be equally pleased to read them. With best wishes Yours sincerely Miss Helen Newman IG & Patient Safety Specialist, Incidents & Complaints