"First Class Service"

About: Royal Blackburn Hospital

Unable to send text from my mobile. I attended A & E this week the staff were very helpful and friendly. The Doctor was first class they listened to me and was very helpful and sympathic. and gave the right diagnosis , my local doctor has been trying to solve my problem for nearly six months. Loss of balance and extremely sore throat to no avail. I came to A & E in shear desperation and was helped. First Class Service. Thank you. Jean D Sidpura.

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Response from Royal Blackburn Hospital

Dear Ms Sidpura Many thanks for your feedback on your experience of our A&E at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Melissa Almond, Patient Experience Facilitator

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