"Out of Hours Telephone Operators (111)"

About: University Hospital Of North Durham

My 75 Year old Mother who is in poor health was feeling very poorly early hours the of 2nd of July, 4am to be exact, My 80 year old Dad telephoned Out of Hours switchboard. I am disgusted with the operator who delt with the call. My Dad answered questions the best he could until he was asked did my Mother look pale my dad answered yes she did and she has a very high temperature, and she was shaking, the operator then proceeded to ask did my mother look pale enough to die. I dont know what training these people receive but its either not enough or its the wrong type of training.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your relatives experience of the 111 service. I am sorry you have had a poor experience of the service and we will ensure this is passed onto the Trust that manage this service as it is not one that belongs to County Durham & Darlington Foundation Trust. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774