"Caring and very fantastic staff"

About: Good Hope Hospital / Urology

(as the patient),

Good Hope Hospital's Staff are fantastic. Made you feel welcomed, nothing was too much trouble, spoke to you like a human being and very caring. I was in the Day care part of the hospital. had a laugh with them and spoke to me lovely as usual to make me feel at ease.

Dr Constantine is an fantastic people who took on the task of trying to mend my bladder, and should be rewarded.

Pay the staff more money, as they deserve it. They do a fantastic job and are the heart of the hospital.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear NL

Thank you for your comments regarding your recent experience at Good Hope Hospital Day Case Unit. I am so pleased to learn that the staff there made you feel welcomed and helped to make you feel at ease.

I will ensure that your post is forwarded to Sandra Malcolm Senior Sister for Day Case Unit, and also Tsitsi Chitima the Matron, as well as Mr Constantine, who will ensure that your feedback is communicated to all of their teams. Feedback from our patients and families is extremely important and we value that you have taken the time to provide your comments.

I wish you well in your continued recovery and please contact me on 0121 424 0808 or by email to: marie.helebert@heartofengland.nhs.uk if I can be of any other assistance.

Kind regards

Marie Helebert

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