"Communication is appalling"
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
My father-in-law has terminal cancer so it’s fair to say that time is not on his side. On two consecutive days the promised CT scans have not happened. On both occasions no one advised him and he was kept in the dark. In simple terms, this is appalling and is not good enough. This is basic stuff. Not keeping patients informed is bad clinical practice. It’s not the first time our family has suffered at the hands of the clinicians at this hospital being unable to get the basics right. Getting the simple things wrong does not fill us with confidence for the rest of his care. I’ll make it clear – get it sorted, talk to patients and keep them informed!