"Postnatal care was diasppointing"

About: Royal Hallamshire Hospital / Maternity care

(as the patient),

I had quite a positive experience with my antenatal care over the last 9 months. It seemed to be much improved and more timely in comparison to the 2 previous births I've had at Jessops.

The postnatal care however, was a bit disappointing. Whilst there appeared to be quite a few staff, midwives were certainly thin on the ground. I had a particularly bad experience with being discharged and having spoken to quite a few other Mums, they have also experienced similar delays and frustrations.

It really soured what had been quite a positive experience. Better communication between staff would have improved my particular circumstances and when I asked whether my experience could be fed back to the people concerned (not a complaint just to make them aware of the impact of their actions), I was met with quite a bit of hostility.

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Response from Farhana Ali, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Owl81

Thank you for taking the time to give us your feedback on the recent birth of your third child - congratulations!

I am sorry that on this occasion your postnatal care was not of the high standard we would expect at our Trust. we would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you again.

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