"Cataract surgery"

About: Burnley General Hospital

Thank you to all staff of ward 6 and in particular to the surgical staff for the accomplished but undramatic and skilled way in which they performed. The result achieved has been unbelievably good, with only small discomfort and no pain. Their attention to overall detail was superb.

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Response from Burnley General Hospital

Dear Mr French Many thanks for your feedback on your experience of our Ophthalmology service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive and successful- as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Melissa Almond, Patient Experience Facilitator

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