"A & E are true professionals"

About: Royal Blackburn Hospital

I supported my daughter during a recent visit to A & E in the early hours of Sunday morning. She received amazing care, and was looked after quickly and professionally. During the time it took for urgent blood tests to be processed, I witnessed staff treating other A & E patients with care and dignity. These people are angels in uniform!

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Responses

Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your daughter's experience of care in our A&E department at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes to your daughter on her continued recovery Melissa Almond, Patient Experience Facilitator

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