"Avoid at all costs"

About: North Manchester General Hospital

If you can't drive, it's impossible to visit your relatives in the evening, if you travel via Middleton. Visiting hours are 6.30-8.00pm and buses to Middleton stop at 6.50pm. As it is, I have had to catch 6 buses per day just for a two hour visit in the afternoon. When I've phoned up to ask the staff for information because I can't visit twice a day, they say that they don't discuss things over the phone. Yet the person that I'm visiting hasn't been kept informed adequately either and patients on his ward have also complained of being kept in the dark. They seem reluctant to give information and slow to turn around blood test results etc., taking more than a day in some cases. Whereas Oldham hospital seem to be able to turn around a blood test in an hour. Staff seem to treat patients well otherwise but I can't say that, as a relative, I've felt the same. I've observed pouty staff, huffing and puffing around... ... ...

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Responses

Response from North Manchester General Hospital

We are sorry to read your comment regarding the ward you visited at North Manchester General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. You did not leave the ward details so, we are unable to forward your comment.