"not listened to, very de-valuing experience"

About: Musgrove Park Hospital

I was taken to MPH when paramedics believed I was suffering a stroke. I was taken to CT and seen by a Dr from the neurology department. The Dr was dismissive and rude and did not take the time to listen to me or indeed to the paramedics that treated me. I was seen for a total of 2 minutes by the Dr whereupon they made a rapid decision about what was going on for me. No further investigations were instigated and a referral to the TIA clinic from my GP never materialised into an appointment. I feel extremely let down by this department and was left feeling vulnerable, humiliated and fearful of further episodes as my case was not taken seriously.

Story from NHS Choices

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Response from Musgrove Park Hospital

I have just read your comments and I am very sorry to read about the concerns you have regarding your visit to Musgrove Park Hospital. Julie Jones, Directorate Manager, Acute Medicine, would welcome the opportunity to speak with you to help resolve your concerns; please contact one of our PALS Officers who would be very happy to arrange this for you on 01823 343536 or email pals@tst.nhs.uk. Lucille Hoose. PALS & Complaints Lead

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