"bexley day unit"

About: St James's University Hospital

Andrew Allen 48 I went into the day unit for a liver biopsy, and as with most things the idea of a bit of me being removed was a little disconcerting I entered the unit and reported to reception, there were a few people sat around in gowns and the first thought was OH no not another horror of a place like Lincoln ward (Talk about extremes Incompetence comes to mind) I was asked to sit down and due to the info i was given that i would have to lay flat for 6 hours after the biopsy i had brought two books, i opened a page and barely read a word and was asked to change into a gown, and by the time i appeared from the cubicle i was taken to a private room by a nurse , All the time people were constantly called away. Within 40 min i was put on a gurney and taken to a an operation room, and this was happening all the time so no one had to wait long. All the time i was treated with phenomenal respect and care and real interest by every one. once the procedure was complete by a very kind and polite man i was taken to recovery and a nurse sat with me and stayed in contact for the following 6 hours. I received real care. As a diabetic also constantly asked if i was ok and how i felt. I have been in some very exclusive private hospitals (wine menues and alacarte food) but the care can never match any of the staff i met at bexley day unit. They can never be praised enough I wish lincoln wing gould be 100th as good and professional

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Responses

Response from Leeds Teaching Hospitals

Dear Andrew Allen

I am very glad to read that you were happy with the level of service provided to you at the Bexley wing day unit throughout what must have been a daunting experience. I will pass on your kind words to management there so that they can be shared with staff, who will no doubt be pleased to hear that they provided a level of service that met your expectations.

I understand that you are unhappy with experiences you have had in Lincoln wing. If you want to discuss them further, please don’t hesitate to contact our Patient Advice and Liaison Service (PALS) on 0113 2066261 or at patientexperience.leedsth@nhs.net who will be happy to assist you.

With kind regards

Rosie

Senior Nurse

Patient Experience