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"Understood my phobia"

About: University College Hospital

After 30 years of avoidance, I needed a blood test. I had (excellent) CBT but was blown away by the phlebotomist who seemed to be the first medical professional to understand such fear. They were gentle, sensitive and had superb distraction skills. A big thank you. You can not know (unless you've had a phobia) what a big dea this was.

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Responses

Response from University College Hospital 8 years ago
University College Hospital
Submitted on 26/06/2015 at 15:48
Published on nhs.uk on 28/06/2015 at 02:31


Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received and will feed this back.

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