"Understood my phobia"

About: University College Hospital

After 30 years of avoidance, I needed a blood test. I had (excellent) CBT but was blown away by the phlebotomist who seemed to be the first medical professional to understand such fear. They were gentle, sensitive and had superb distraction skills. A big thank you. You can not know (unless you've had a phobia) what a big dea this was.

Story from NHS Choices

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Response from University College Hospital

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received and will feed this back.

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