"Cancelled appointment 4 times for operation"

About: Princess Alexandra Hospital (Harlow)

I know the NHS is under pressure but to cancel an operation 4 times through lack of machinery and consultants that cannot carry out simple operation is unexceptable. My mother in law had a stent in to remove colts ones on 10 March 2015 and they told her the stent should be removed in 6-8 weeks it's still there on 20 June 2015. They gave her another appointment for 24/6/2015 and I got another call saying the machinery has come so they might have to cancel again but they are trying to get her into private hospital to carry out the operation,but I don't carry out any hope at all. I think she been treated so badly and she is 80 years old. Disgusting!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Princess Alexandra Hospital

Dear Jack, I am sorry your mother has had her operation cancelled 4 times, this is unacceptable and I would like to understand how this could have happened. Please get in touch with our Patient Experience team as soon as you can on 01279 82 70 84 and we will attempt to resolve this for you as soon as possible.

  • {{helpful}} of {{total()}} people think this response is helpful