"The paramedics were brilliant"

About: Gloucestershire Royal Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I attended a wedding on a Saturday evening, and unfortunately I had a fall.

The ambulance came and took me to Gloucester Royal A&E department. The treatment there was very good.

I can’t remember the name of the paramedics, but they were brilliant. They were very, very kind and efficient.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear label62

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name "label62" in your contact.

Thank you again for providing feedback on our service.

Kind regards


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Response from Gloucestershire Royal Hospital

Hello, Thank you very much for sharing this feedback. We will certainly pass your comments on to the staff in A&E and to colleagues at the ambulance service. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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