"Out of hours Doctor"

About: Devon Doctors Ltd South Western Ambulance Service NHS Foundation Trust / NHS 111 Totnes Hospital

My treatment from the doctor from the initial phone call via 111 was to put it mildly was nothing short of excellent the doctor was so very helpful and when I got to Totnes Hospital again the doctor was very understanding and got me the medication I needed immediately my husband and I came away saying what a delightful Doctor they were please convey my thanks to them. The NHS needs more Doctors like them.

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Responses

Response from Sam Holden, Patient Experience Lead, Patient Quality and Safety, South Devon and Torbay Clinical Commissioning Group

picture of Sam Holden

Dear Pam,

Thank you for taking the time to share your comments. I am so pleased that the service you received from 111 was excellent and that you got the medication you needed quickly from the Doctor. I hope that you are making a steady recovery.

It is always good to read patient feedback about services that work well and I am pleased that this was clearly the case for you.

If there is any other feedback you would like to give, or have any questions, you can contact us using the following details, email: patientfeedback.sdtccg@nhs.net or 01803 652578.

Best wishes

Sam

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear Pam Williams

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding to what was clearly a positive experience.

More generally we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Pam

Thank you for taking the time to share your experience. I hope you are feeling much better now.

I am so glad to hear that you were happy with the 111 service and the out of hours Doctor. It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Sarah White, Patient Experience Lead, Devon Doctors

Dear Pam

Thank you for taking the time to share your experience. We value all feedback – good or bad.

We are delighted to hear your experience was a good one and especially pleased our doctor was able to help so promptly. We hope you are feeling better now and will share your feedback with the GP and out of hours team.

Very best wishes

Sarah

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Response from Totnes Hospital

Dear Pam Williams How lovely it was to read that you had such excellent service from the Doctors at both 111 and Devon Doctors, who are based at Totnes Community Hospital. Staff always appreciate hearing when things have gone well, so no doubt they will be pleased to read your feedback. I trust that you are now recovering well. If you would like to contact us further at Torbay and Southern Devon Health and Care NHS Trust, my contact details are below. Yours Sincerely Emma Davies Feedback and Engagement Officer Torbay & Southern Devon Health and Care NHS Trust Bayhouse | Nicholson Road | Torquay | TQ2 7TD 01803 217397 feedback.t-sd@nhs.net FREEPOST (FB) RRLE-KHTU-ZGEU Torbay and Southern Devon Health and Care NHS Trust Nicholson Road Torquay TQ2 7TD

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