"Inconsistency within the system"
Posted by James X (as ),
I phoned NHS 24 at9am today because my wife was ill. It was quite likely that she had a urinary tract infection because a year ago she was admitted to hospital in sepsis with a uti, critically ill. It was important to have urgent medical attention
My wife discussed her symptoms with a nurse who decided that a home visit was necessary and to expect a house visit soon. As no one had come, at 2pm I was concerned that the delay was too long ie 5 hours. I phoned NHS 24. My call was redirected and the doctor returned my call apologising that there had been an error in communication and she would arrange a home visit asap. The Dr came within about 30 minutes
I learned from him that, there had been a communication problem. Apparently, normally NHS 24 communicates with the Doctors Centre by phone. On this occasion the information was faxed which the staff were not expecting. He said faxing was not usual practice.
Under the circumstances this inconsistency needs to be corrected immediately, before it results in a disastrous outcome
I hope you will take steps to rectify this weakness As soon as possible.
The medical attention my wife received was excellent but this kind of thing destroys ones faith in what theoretically should be a good system