I phoned NHS 24 at9am today because my wife was ill. It was quite likely that she had a urinary tract infection because a year ago she was admitted to hospital in sepsis with a uti, critically ill. It was important to have urgent medical attention
My wife discussed her symptoms with a nurse who decided that a home visit was necessary and to expect a house visit soon. As no one had come, at 2pm I was concerned that the delay was too long ie 5 hours. I phoned NHS 24. My call was redirected and the doctor returned my call apologising that there had been an error in communication and she would arrange a home visit asap. The Dr came within about 30 minutes
I learned from him that, there had been a communication problem. Apparently, normally NHS 24 communicates with the Doctors Centre by phone. On this occasion the information was faxed which the staff were not expecting. He said faxing was not usual practice.
Under the circumstances this inconsistency needs to be corrected immediately, before it results in a disastrous outcome
I hope you will take steps to rectify this weakness As soon as possible.
The medical attention my wife received was excellent but this kind of thing destroys ones faith in what theoretically should be a good system
Yours Sincerely
"Inconsistency within the system"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) NHS Borders NHS Borders
Posted by James X (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Shona Lawrence
See more responses from NHS Borders
See more responses from NHS Borders
Update posted by James X (a relative) 8 years ago