"The dreaded Clinic 9!"

About: University Hospital (Coventry)

We visit the eye clinic 9 quite regularly as my husband has vision problems due to diabetes. This clinic is always very busy and we do expect to be there for a while. Yesterday we were there longer than usual as it was decided my husband could have a cataract removed and so, rather than make another appointment for preop checks they did them there and then. All the staff in the clinic are pleasant, patient and efficient despite being under pressure from the large number of appointments. Special mention for the person who did the preop checks- a really lovely person who treats everyone so well.

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Responses

Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience at University Hospital, Coventry. I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is particularly pleasing how high you rate our staff and it is great that they got the preop assessment done, rather than inconvenience you and your husband further by arranging another appointment. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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