"Report time taken after consultation"

About: Newcastle Dental Hospital

Referred here 5 weeks ago by my Dentist for investigation regarding root canal filling and abcess after x rays and discussion with consultant it was decided that my procedure is well within the scope of my local dentist, I was informed at the time that there was further decay of bone between the x rays taken by my dentist 4 weeks earlier and the one that was done by this hospital, so the sooner it was sorted out the better as the full extent of the decay in the bone would not be known until my bridge was deconstructed.. I was told I would get a duplicate report and when I received it I had to arrange treatment with my dentist as they would obviously get the report at the same time, So having heard nothing for 4 weeks since appointment I rang my dentist to ask if they have any news from the hospital just in case I had not been sent the report, Nothing had been received by my dentist either so they contacted hospital and were told that it can take 8 weeks before the report is typed up and ready to go out. I find this totally unacceptable and I'm very upset that I am been made to wait this length of time, I am aware that the health service is very busy but 8 weeks to send a report back to my dentist is frankly ridiculously poor service.

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Response from Newcastle Dental Hospital

We would like to apologise for the delay in our advising your dentist of our assessment findings and acknowledge that this if frustrating for you. We agree that the response time of 8 weeks is not the standard we would wish to be delivering however, we have had a period of increased demand and we are working hard to improve response times. We are progressing the recruitment of additional secretarial staff in order to improve our clinic letter turnaround time. We are very sorry that this has been your experience and do assure you that we are monitoring this and working hard to improve the situation and get letters out as soon as possible. If you would like to discuss your situation please do contact Mr Tim Baker, Directorate Manager, Newcastle Dental Hospital on 01912824138.

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