"Compassion & empathy"
About: Victoria Hospital / Maternity care Victoria Hospital Maternity care KY2 5AH
Posted by Worried parents (as ),
We are writing this to highlight a lack of compassion my wife and I experienced over the telephone earlier this morning. We are on our 3rd pregnancy and this morning when my wife woke up noted spotting of blood which we did not experience with the other 2 pregnancies.
As panic set in we attempted to call a number of maternity services, community midwifes with no answer and maternity assessment which took several attempts and was finally answered by an uncompassionate member of staff. We were merely looking for reassurance as we are unsure how many weeks we are but were ushered off the phone within a minute and being told they were unable to help and contact either our GP of NHS 24. This occurred at 0900 and finally managed to get a GP appointment at 1650.
When we seen the GP they are unable to offer any support as it is Friday night and maternity scanning etc are now closed for the weekend. I would like to point out we were not looking for a scan but simple advice which the maternity member of staff was unable to give. I do not see the point of taking a GP appointment when we were on a phone to an expert this morning but was obviously far too busy and lacked compassion and empathy to care.