"A&E, inaccurate discharge sheet"

About: East Surrey Hospital / Accident and emergency

(as the patient),

My insurers requested a copy of a discharge report from the hospital and it was totally inaccurate.

The report does not make clear that I stayed in hospital overnight before being transferred by ambulance to Chelsea and Westminster Hospital for further investigations. In fact my case proved to be a difficult one to diagnose as I stayed another four nights in the London hospital and was finally discharged on Friday night. The East Surrey Hospital’s discharge sheet should state very clearly that I was admitted one day in May and transferred to another hospital on the following day.

The report states wrongly that the incident occurred at home. In fact, I felt unwell at my doctors’ surgery and the doctor called the ambulance.

The report also states wrongly that the discharge method was ‘usual place of residence’. As I stated above, I was not discharged but instead transferred to another hospital (in fact I was not allowed to leave the hospital as all in order to pick up a few personal things from my home across the road precisely because I was not being discharged).

As background, which seems not to have been reflected at all in this report, I originally felt unwell at Gatwick Airport on the previous Friday and was declared ‘unfit to travel’ due to high blood pressure. As advised by the ambulance staff at the airport, I presented myself at my doctors’ surgery on Monday morning just to feel unwell again.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Urquhart,

The discrepancy between the discharge sheet and reports that you subsequently received will need to be checked. There are a number of options open to you. It may be that you are already in contact with a member of our staff who is able to help you.

Alternatively our Patient Advice and Liaison Service (PALS) office may be able to assist and can be contacted via email: pals@sash.nhs.uk or by calling 01737 231 958. If you prefer please conatct me at cathy.white@sash.nhs.uk and I can obtain more detail from you to help resolve this issue.

Kind regards,

Cathy White

Patient Experience Team

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Update posted by Urquhart (the patient)

Thank you for this response. It is really a discrepancy between the discharge sheet from hospital and what actually happened.

In terms of getting this corrected, I contacted PALS on Friday both by email and by leaving a message on their voicemail but have not heard anything since.