"Admitted to surgical assesment unit"

About: Russells Hall Hospital

I was admitted to RHH with a severe gallstone attack. The nursing staff were fantastic on the ward i was on. There is one issue that made me cross and that was not being told what was going on. I knew the reason i was there( as i have suffered with gallstones for a few months) but after seeing one doctor, who was fab and explained everything, i then went on to be kept in the dark about what was happening with me and my treatment for 24 hours. I was also told at 2pm that i would be discharged, and wasnt able to leave until 7pm due to being told several opposing things. More communication would have been great and everyone saying the same thing would also would have helped.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to let us know about your experience of the care you received on our Surgical Assessment Unit. We are very pleased that you were happy with the treatment you received from our nurses and doctors during your stay. However, please accept our apologies for the poor communication you experienced during your care and discharge arrangements. We aim to offer the best possible patient experience and keeping patients fully involved and informed during their treatment is an important part of this. We would like to assure you that we welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience. We have passed your comments on to the matron and the nurse in charge of the Surgical Assessment Unit who will raise your comments with their staff.

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