"God sent Angels - Ambulance from QE II to Lister..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

After been through a very nasty experience in the hands of nurse and the un sympathetic Doctor, we were pleasantly surprised by the support & help received from the two medical staff of Ambulance who took our son from QE II to Lister on the 12th June Friday around 22:30 hrs. They were supportive, sympathetic and caring. Please accept our profound thanks of fall that you did for us. Mr & Mrs Haniffa NOTE: Can we suggest that the management include ambulance services under ‘which department did you visit’ category please?

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Response from Queen Elizabeth I I Hospital

The reason why ambulance services are not listed is because we don't manage them - we hope that you got good care at the Lister, but we are worried by your comments about the staff in the New QEII's urgent care centre - would you mind emailing us so we can get our matron to speak with you about what happenned?

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