"General Surgeon"

About: Burnley General Hospital

I would just like to pass comment that my Consultant is wonderful. I have been having on going problems and symptoms since having my gall bladder removed by a different consultant and after numerous admissions to hospital this consultant has gone above and beyond to help me and carrying out investigations to illiminate things. This consultant is kind, considerate, very polite and listens to what you have to say. if all consultants were like this there would never be any complaints. i think they are an asset to the NHS and would reccomend them to any patient, this surgeon is brilliant.

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Response from Burnley General Hospital

Dear Anonymous Many thanks for your feedback on your experience of our General Surgery at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. It would be lovely to be able to pass on your thanks to the consultant you mention, if you could possibly get in touch on the details below if you know his name I can do this for you? Also, if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes Wendy Stobbs, Senior Patient Experience Facilitator

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