"No appointment"

About: Southmead Hospital

I attended an appointment and made it very clear to the doctor I was extremely anxious and in need of some help for my vertigo symptoms which I have had for 6 months now and felt like the doctor really listened to me. They told me they would organise more tests and rehabilitation in the next couple of weeks, that was a month a go and even though I have rang through to 3 different departments I keep getting fobbed off and being told I am on a waiting list for an appointment... not much help to me when I struggle to get out the house some days. feel very let down by the service especially when it seemed to be so promising from my first appointment. I would suggest going private unfortunately I can't afford to do that and will just have to wait for someone to bother to get in touch with me.

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Response from Southmead Hospital

Dear Lucy, Thank you for your comments, we are very sorry to hear that you are still waiting to receive an appointment to be seen in ENT. If you would like to contact us direct to provide your details then we will look into this matter for you. Your sincerely, Sue Needs, Deputy Advice & Complaints Team Manager, 0117 3233710.

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