"The staff at the clinical dignostic, ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What I liked
The staff at the clinical dignostic, A&E and CCU were fantastic when my father was rushed in, I cannot praise them enough.
What could be improved
Once on a Knebworth Ward the communications to family need to be greatly improved, my father was in for 2 weeks and not once did we have a chance to see his doctor and one one ocassion I did see one of the junior doctors who said was treating him she didn't seem to know what treatment he needed. It transpires he should have been reffered to the Urology team whilst an in-patient but this did not happen. The appointments / admin needs a good shake up it is not fit for purpose.
He was dicharged in a rush, having been told he would go home the next day the physio came to check he could climb stairs and he was then told my sister who was visiting at the time could take him home. He was told to wait for his medication. he then realised he was not on medication so was told, when you daughter comes back (she had gone down to put more money in the car park) he coul; go home and they would fax his notes to the GP , (this they did eventually and the information was wrong as to why he was in hopsital) and send an outpatients appointment. The O P appointment didn't appear so I rang and was told he had only been home 2 weeks so it would not have come yet, after another 2 weeks I rang again and got left hanging on,who was he to see, how was I supposed to know that?? asked questions, hang on again then got a very quick appointment, I think his refferal had been lost or left in a draw somewhere! Since then he has had appointments cancelled an re-arranged, each time it goes on another 2 or 3 weeks he has to go to QE2, Hertford and the Lister, he is a man of 85 and if I was not here to take him I am sure he would end up at the wrong hospital! it is now nearly 6 months since his first admission before we got the final diagnosis and correct treatment fro prostate cancer! If I had not kept pushing I think he would still be waiting.
As it is we are now waiting for an appointment for a bone scan at Lister, who know's how long that will take I can see me having to chase that as well!
All in all it is a very sorry tale of efficient medical staff being let down by a woefully useless administration system.