"After having a fall and struggling ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What could be improved
After having a fall and struggling for about a week my mother finally got a visit from her GP who called for an ambulance to take her to QE2 on the 20th of July. After x-rays to her knee and much waiting around she was sent home that evening and told that everything was fine even though she was unable to walk or bear any weight on that leg. Some 10 days later a physiotherapist visited her at home and suggest that she called for an ambulance to take my mother back to QE2 because she thought that she had a fractured hip. Upon examination it was agreed that it was indeed broken and so she was admitted and had a hip replacement operation the next day, nearly three weeks after her fall. Unfortunately my mother suffers with Progressive Cerebellar Ataxia, which is probably the reason that she was unsure of which part of her leg was damaged in the first instance but this is not an excuse for it going undetected by A&E initially. The ataxia leads to complications with her rehabilitation not only because she is quite immobile anyway but it does require some additional understanding and treatment - she has already been dropped once! She is still in the QE2 and I believe that she does not receive the required help and is not being kept informed of what the current or future course of action is to be. These comments must not be taken as a criticism of the nursing staff, who have been great, but a criticism of the way that things are coordinated if a patient does not fall into a standard treatment slot.
I look forward to receiving your comments.