"I was told i needed a 3 week follow ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

Anything else?

I was told i needed a 3 week follow up appointment for my eye. A week past the due date for the follow up.. I've had to chase them .. they dont know why I havent been sent an appointment.. not good enough really considering there is a court case due for the reason why my eye has been injured and I'm still getting visual problems .. not happy!!!!

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Responses

Response from Queen Elizabeth I I Hospital

We're sorry that this appointment has not been made within the promised timescale and that you've experienced difficulty when following the matter up with our staff. But if you are willing to give us your details (full name, address and date of birth) by sending them, by e-mail, to generalenquiries.enh-tr@nhs.net, then we can help sort out the problem for you.

Indeed anyone can use this e-mail address for the same purpose should they wish – and soon there is going to be a dedicated e-mail service on our website just for outpatient appointment queries. So watch this space!

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