"G-I Physiology Unit, 11thJune 2015"

About: Good Hope Hospital

I visited the unit for anorectal and endoanal investigations. By their nature, these interventions are difficult for the patient but I wish to record the fact that I was throughout treated with the greatest kindness and consideration by the staff. I should like to express my appreciation and thanks. regards, Jutta Shadforth

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Ms Shadforth

Thank you so much for your comments regarding your recent experience at Good Hope Hospital.

I am so pleased that you found you were treated with great kindness and consideration by the staff who dealt with you.

I will forward your post to the Chief Gastrointestinal Physiologist, Amanda Carter who will ensure that your comments are communicated to all of the staff involved.

Thank you so much for taking the time to provide your feedback regarding your experience, patient feedback and positive experience are extremely important to us.

I hope my action is acceptable.

With Kind Regards

Marie Helebert

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