"Don't go if you have dementia!"

About: Worthing Hospital

Having previous positive experience of Worthing Hospital, when it became necessary for our elderly loved one to have treatment for an undiagnosed condition, we opted for a spell in hospital rather than be treated at home. What a mistake and how we regret it. I'm not sure what has happened in the year they were last there but the difference is chalk and cheese. Probably the worst aspect is the lack of communication between staff members, be it a telephone conversation or face to face. You ask for updates on x rays/ scans and blood tests which they aren't aware have happened. They tell you that these procedures that you know have already taken place are due to take place in' a couple of days' !! You then can't find out the results even when they finally believe they have happened. In the meantime, with our loved one going downhill since being on the ward you question the ability and knowledge of the staff and wonder why, when you can see they are obviously very unwell, they are receiving no treatment.As part of our loved ones dementia they have some difficulty communicating and certainly aren't able to feed themselves or pick up a drink. So why leave a big meal on the table, all the info states they couldn't eat solids and needed help with fluids .Because of this lack of care and understanding, our loved one is wasting away before our eyes None of us are medically trained in any way but you don't need to be to see what is happening, As dementia is becoming more and more common, surely there should be a dementia specialist liaison? Why can't staff access information on a computer, Wouldn't it be easier to have patients names and all their current info and treatment logged so all staff can see it rather than go searching for someone to tell them?

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Responses

Response from Worthing Hospital

Thank you for this feedback. We are very sorry that your experience has been so poor. As this site is anonymous (unless patients choose to leave details) it is difficult to forward this to the Sister of the ward involved to investigate why things have not been as good as they should be, and have the opportunity to respond to you. You could do this yourself if you wish, by calling the main switchboard at Worthing and asking for the ward manager of the ward involved. Alternatively, you could contact the PALS office (Patient Advise and Liaison Service) on 01903 285032 or email them at palsworthing@wsht.nhs.uk and they will be happy to help you with this. There is, in fact, a dementia team at Worthing Hospital so another alternative would be for you to contact them by ringing the main hospital number 01903 205111 and asking for the dementia team. I do hope this is helpful.

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