"6 months to write a letter"

About: The Queen Elizabeth Hospital (King's Lynn)

My wife was told that she needed a MRI scan as she had been having bad head -aches & dizzy spells, to rule out anything sinister (pos brain tumor). This was on the 9/12/2014. We have just received a letter this morning 13/6/2015 saying that her recent MRI of the IAMS was reported as normal, which is very reassuring (their words to the letter). What I want to know is why has it taken 6 months for the letter to reach us? We did see a doctor in Feb 2015 and we were aware of the result, but I still think it is wrong to receive an all clear letter so long after the scan.

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Responses

Response from The Queen Elizabeth Hospital

Thank you for your comments about the reporting process for results of MRI scans. I am sorry that you have had the added worry of waiting for a formal letter confirming the results of an MRI scan. I have discussed the matter with the Radiology department and apparently these results are usually available the same day or the next day at the latest. They are then sent to the referring doctor and are available electronically. I am not clear why you experienced such a delay but I would happily look into the matter if you wish me to do so and you can contact me as follows: Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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